Customer Tools
The backbone of a fully-transparent hardware program
MBX Hatch
MBX Hatch™ is the manufacturing orchestration software toolset that centralizes all the processes for your company to manage your complex hardware program.
MBX Forge
MBX Forge™ is our award-winning manufacturing ecosystem that enables a truly custom and transparent manufacturing experience for your company without the time or expense of a custom set up.
MBX Hatch
Hatch is a breakthrough cloud-based management toolset for the B2B hardware supply chain designed to dramatically reduce program administration costs by consolidating engineering, manufacturing, logistics, and data in a fully interactive 24/7 environment.
Configurable Products
Engineering Changes
Work in Progress Tracking
Inventory Management
Global Compliance
Shipment Status
Hatch Connect
We understand no two product deployments are the same.
It’s easy to tailor your products to your customer projects. In a single configurable bill of materials you can choose which options fit best for things like memory or storage capacity.
As your products evolve, don’t lose track of a single engineering change.
Trace the history of every product update in a central, permanent repository. Create, view, sign off, and get notified about engineering changes as they occur.
See your orders progress through each build stage in real-time.
It’s like having window straight onto our manufacturing floor. As your orders progress you can see the exact work center they’re in on the route to completion.
Anything that belongs to you and stocked in our inventory is completely visible.
See finished goods, what’s allocated and what’s not, and raw materials on hand. With a few keystrokes you can change inventory levels, generate reports, and plan actions.
Gather the intelligence to expand to new global markets.
We’ve got an information hub that tells where your products are certified to ship and what you need to export to new countries. All the import/export requirements are there.
Schedule your project installs with confidence your products will be there.
We took a page out of Amazon’s book and made it simple to track and get notifications of shipments and deliveries. You can even add tracking for non-MBX shipments.
Hatch Connect - Your End User Portal
Delight your customers with a personalized order-to-delivery experience while reducing your customer service costs and overhead. Hatch Connect is a data-driven platform deployed using your own domain and branding, providing data visibility that builds customer loyalty.
Additional Core Features
Order Index
Filtering and finding orders couldn’t be any easier. Hatch consolidates all your sales orders and lets you filter by Open, Closed, or All orders.
Product Lifecycle Management
Gain control over the evolution of your products. Hatch shows you past, present and future lifecycle data for all the components in your systems.
Export Knowledge Base
Where do you want to grow? Every import requirement, power standards and more for 195 countries is maintained in Hatch.
Warranty Status
Stay a step ahead of product warranty expiration dates. Slice and dice the comprehensive data in Hatch to create a variety of insightful reports.
Supply Analyzer
Never has it been more important to keep your finger on the pulse of the global supply chain. Hatch shows the country of origin for every component on your platform BOMs.
Transit Disruption Dashboard
When any domestic or international event causes a roadblock for the transportation industry, Hatch flags it on a dashboard and highlights its effects.
Integrations: Slack & Microsoft
In this always-on, always-connected world, take advantage of a Slack channel and Excel integration for pushing and pulling hardware-related data with Hatch.
Communication Hub: Notifications & Attachments
Avoid the frustration of scouring email strings and piles of pdfs. With Hatch’s file attachment sharing across all business objects, all communications are located where you need them.
Forge: Test and Verification
Forge is the technology backbone of MBX’s automated manufacturing environment, securely providing all the network infrastructure, drivers, testing suites and other requirements that ensures consistent quality and eliminates the need for you to create your own infrastructure.
Quality
Forge captures your unique needs for a customized hardware program with incredible quality and efficiency:
- Automates configuration, imaging, and testing operations to verify the consistency of every product we build for you
- Multiple QC checkpoints with results logged before systems proceed to the next work center
- Operates uniformly across MBX ISO 9001:2015 manufacturing sites in the U.S. and EU
Traceability
Imagine having a view into your entire product build process – MBX gives you the ability to monitor your orders in progress by work center:
- Forge captures and manages software images, license keys, MAC addresses, firmware upgrades, special testing, and more
- Security-related utilities and data collection provide system-specific traceability at the component level
- Exchanges data with popular ERP systems and feeds real-time information into Hatch for verification and reporting
Security
MBX’s infrastructure and information systems undergo multiple stringent and detailed third-party quality and security audits:
- Forge allows remote configuration via VPN and end-user specific configuration data using the MBX API
- Version control system tracks and reports changes to each image deployment routine
- Routing systems ensure products follow a uniform path and perform to specifications
