When projects can be won or lost based on your product support reputation, MBX sets you up for success
Standard Warranties
MBX collaborates with you to customize your support programs to tip the scale to your advantage
Elevated Tier 1 Support
Tier 1 global support infrastructure is bolstered by value-added services facilitated by MBX
In-House Support Experts
Seasoned support specialists work with your product team on diagnostic and service status through completion
Warranty and support programs tailored to your project needs.
Enhance the value of your safety and security product installations with MBX’s dedicated Support Services team seamlessly managing hardware repair and refurbishment. Choose from a menu of flexible warranty options to support your product installations.
Standard Warranties
A flexible mix of support services facilitated by MBX
- Standard global NBD warranty, 3 or 5 years depending on product series
- Warranties upgradable to 4-hour call to repair response
- Flexibility to extend warranties up to 7 years on a per installation basis
Elevated Tier 1 Support
More responsive support services that notch up the value of your hardware solution
- Navigate lifecycle data with the click of a button, not piles of spreadsheets
- Pre-release engineering samples jumpstarts the ability to test upgrades
- MBX platform engineers receive ongoing certification and training from the manufacturers
- Platform engineers manage updates to drivers and other internal operations to ensure your software works with new hardware
In-House Support Experts
Our team works as an extension of your team to minimize customers’ business interruption
- A direct line to reach our technicians to get the ball rolling quickly
- Spare-in-the-air service expedites system replacement delivery
- Detailed warranty information and expiration dates on all your deployed products are maintained in Hatch
- Click on an open RMA in Hatch for the status — every detail is logged
More Capabilities
Software Image Integrations
The faster and easier you can access your hardware program data, the smarter your operations can function
Global Logistics
We’ll seamlessly manage your product deployments while you seize new markets
Engineering Services
Take your technology to market without the challenges of making it work on hardware
Product Lifecycle Management
Platforms designed and maintained with the longevity of your products in mind
Kitting and Branding
Small details can create a huge impact – we can bring it all together for you
Quality Manufacturing
With your name on it, every product has to work right out of the box. We stake our reputation on safeguarding yours
